Mission Statement

At Thornton Advisory Solutions, we empower startups and growing businesses to build scalable, efficient Customer Success Operations that drive retention, enhance customer experiences, and support long-term growth. By streamlining workflows, implementing automation, and optimizing success strategies, we help businesses deliver exceptional customer value while scaling smarter.

About Us

Founded by Beth Thornton, PMP, Thornton Advisory Solutions LLC specializes in Customer Success Operations, helping startups and growing businesses build scalable systems that drive retention, enhance customer experiences, and support long-term growth.

With over a decade of experience in customer success, business operations, and project management, Beth has helped startups and small businesses:
✔ Optimize customer success operations to improve retention and engagement
✔ Streamline workflows and implement automation for efficiency
✔ Develop scalable processes that support sustainable growth
✔ Implement project management strategies to execute initiatives effectively
✔ Improve team collaboration and leadership to drive accountability and performance

Our approach is hands-on, data-driven, and tailored to each client’s unique needs. Whether you’re building a customer success function from the ground up or refining existing processes to scale smarter, we provide the strategies and tools to help you succeed.